A: The order process is protected with a secure Internet connection, so that the data transmitted to the recipient can be read by the recipient only. All personal information (such as address, credit card number, etc.) is transmitted via a secure Internet connection and encrypted with the SSL (Secure Socket Layer) protocol. To find out whether the page you are viewing is secure, take a closer look at the prefix of the address line. Protected pages begin with "HTTPS:".

A: In average, it takes about 4 hours to process the payment and send you the registration code (normally that takes just a few minutes.) However, the delivery time may stretch for up to 24 hours. Sometimes it may be a problem to receive the registration message. In your e-mail program, check all the SPAM /Blocked/Junk mail folders where incoming messages may fall by mistake. If you do not receive the message with the registration code within 2 business days, please contact our sales department.

A: First of all, check and make sure that you have bough the program you wanted. It happened that customers would buy an absolutely different program. For instance, it's easy enough to mix up the two similar programs: Passcape Outlook Password Recovery and Passcape Outlook Express Password Recovery. The first one recovers passwords for Outlook, the e-mail client from the MS Office package, the second one recovers passwords for Outlook Express.
However, the most probable thing is you have simply mistyped the registration code when entered it in the field on the registration form. It is recommended to use the Copy and Paste commands instead of typing the code by hand. To do that, select the license key text in the registration message you have received with the mouse or using the text selection keyboard shortcuts (Shift + arrow keys). Then press the Ctrl + Ins shortcut on the keyboard to copy the selected block to Windows' Clipboard. Then open the registration window in the program, place the cursor in the registration key field and then press the Shift + Ins shortcut on the keyboard to paste the text from clipboard to that field. Next, place the cursor in the user name field, enter your name and then click on the Register button. If you have done everything right, the program will display the confirmation message. If you still have registration problems, please address them to our technical support service. We will be glad to help you.

A: Contact our sales department and describe your situation to them. Please include the approximate date when you purchased the program and the registration e-mail address. We will re-send you the message with your registration data.

A: Yes, if the following conditions are met:

• You are requesting the refund not later than within 14 since the moment when you purchased the program
• You are going to assist us in find out what causes the failure on your computer
• You will have to give us a proof (you can send it to us via e-mail) that you have completely erased all copies of the program and the license key, including the registration message you received.

A: No, you cannot. However, you can exchange your registration key for one our other programs (within 14 since the purchase date). Please contact our technical support service for further instructions.

A: No, you may not. Please refer to your license agreement.

A: Yes, you may. You may install the program on any number of computers within your organization.

A: When you purchase all programs at once, you are entitled for the 30% discount off the grand total.

A: Yes, you may. We currently offer these three discounts:

• Holidays - you may have up to 10% off if you purchase a program during a holiday.
• Discounts to active users - if you have found significant shortages or errors in the program and actively contribute to fixing thereof, we will grant you a 50% discount.
• Special occasions - if you actively contribute to the development of the program, you have a chance to get a completely free copy of the program. You may also be entitled for a free copy of the program by translating the program's interface (text file of 10-30 kb) to your native language.

A: Yes, it will be removed. Uninstall will do that for you.

A: That's probably because the server is temporarily down. Please e-mail our technical support team and try accessing the server a bit later. You can also try to download the program you need through alternative links. For example, you can use the software archive www.download.com

A: Most likely, an error occurred while downloading the program's setup file, and it is now damaged. For instance, some older versions of Opera browser used to have such problems with downloading files. Please try to download the program once again. If the error persists, please address it to our technical support service. You can also ask them to send you the setup file via e-mail.

A: The program's setup file that you have downloaded from our server is a zip-compressed file. All versions of Windows, starting with Windows XP, have the built-in support for the zip format. If you are using such operating system, you will need to simply open the zip file (for example, by double-clicking on its icon in Windows Explorer) and run Setup.exe contained in the archive and then follow the installation wizard instructions. If you have an older version of Windows, which does not support the zip format, you will need to install WinZip or a similar program.

A: Make sure you have the read/write permissions for the program's installation folder (or ask your system administration to do that for you.) You can also try choosing a different installation folder. If you are upgrading from an older version, make sure you have closed all running instances of the program before running Setup.exe.

A: At least two things: download the program from our server and install it on your computer. Let's look at the details of this now: You can download the latest version of the program from our Website, in the Download section. Simply click on the corresponding hyperlink and follow the your browser's instructions.
Once the program is downloaded, you will need to install it. Run Windows Explorer and then open the program setup file (it is compressed to the *.zip file) and then run Setup.exe. Then follow the installation wizard's instructions. When the installation is complete, the wizard will ask whether you want to run the program now. Run the program and follow the startup Wizard's instructions.

A: The program recovers and displays passwords that are stored on your computer, and it cannot hold the responsibility for their "correctness" or "wrongness". If you doubt that the program functions properly, please contact our technical support service to find out the details.
P.S. Sometimes PWCDKEY users report that the Windows CD key displayed by the program differs from the one on the label. That is especially true for owners of Dell computers. Indeed, preinstalled operating systems on some Dell computers are activated already and do not require the CD key during installation, since it is already stored in the winnt.sif file and entered automatically, not requiring user's participation. However, the key stored in the operating system's registry may differ from the one on the label. And that's the key PWCDKEY recovers.

A: Your technical support request should be normally replied to within 1-2 business days (normally within an hour). Delays may occur because:

• Time zone difference sometimes causes the delay of up to 1 day.
• Holidays or weekend.
• Mail server failure (on either sender's or recipient's side).
• But most likely your message is blocked by an anti-SPAM filter. In this case, try sending your message once again in the Plain-Text format instead of HTML, do not apply any formatting to it. All modern e-mail clients allow doing this.

A: Yes, we guarantee that not a single bit of data will be sent from your computer.

A: The program's cost depends on many factors. Those, for instance, include the competition's pricing, payback, and prime cost. The main element that affects pricing is the time invested in the development of the program. Besides the direct costs involved in the development, there are indirect ones also. Those include commercials, hosting services, submissions, translations, technical assistance, etc. Due to these reasons, in the future, most likely, our products' pricing is not going to vary. At least, the prices are not going to grow.

A: Sorry, no.

A: All our programs are compiled to a setup file on a computer that is not connected to a public network. Nevertheless, the setup files are double-checked with anti-virus software. The programs themselves have the built-in integrity check mechanisms that protect the program and prevent the invasion of malware. Besides that, each setup file is sent to hundreds of file archives, which also virus-check them on their side.
If you still suspect our programs to contain malware, please contact our technical support service. Be sure to include the program name and the full version, setup file size and, if possible, the place on the Internet where you downloaded the program.

A: :) Our main goal, although it sounds weird, is not generating profit. Our employees are the job's fans, who love their job and value their skills. Our main goal is to create unique things that are not like the rest. Indeed, each our program has something that places a good light on it among the competition. In this prospective - yes, we are hackers, in the good, original meaning of this word.
Another goal that we would like to convey to you as much as possible is to show all the strong and weak spots of the password protection in its current state. The trend in the modern high-tech development suggests that password protection, possibly, will come to naught in the nearest future. This is our exceptional opinion, however, which does not pretend to be the absolute truth. Very soon we may laugh at how we used to have to enter password every time we loaded an operating system or logged on to a website, and how software developers made us create passwords that caused nightmares of ones and zeros:
If a program makes you enter a long, multiple-character password motivating that it cares of your safety - don't believe it. The software developer - not you - must have thought of safety. A great example for such program is WinRar, the file compression utility. It stores passwords using the irreversible encryption, and it is hard to pick even a 6 or 7-character password for it using a modern computer.
So, remember that your safety is in the program developer's hands and not in yours.